FAQ | Lunara Jewelry – Discover Answers to Our Most Asked Questions
FAQ – Frequently Asked Questions
1. How long does shipping take?
Most orders are processed within 1–3 business days. Standard shipping typically takes 5–12 business days depending on your region. You will receive a tracking number once your order is shipped.
2. Do you offer returns or exchanges?
Yes! We offer a 10-day return or exchange policy for unused and undamaged items. Simply contact our support team with your order number and we will assist you.
3. Are your products hypoallergenic?
Absolutely. All Lunara jewelry is made with skin-friendly materials such as 925 sterling silver, stainless steel, or premium gold plating to minimize irritation.
4. Can I customize my order?
Yes — many of our pieces are customizable. You can personalize names, initials, birthstones, or dates depending on the product. Check the product page for customization options.
5. What if my package is lost or delayed?
If your package is delayed or appears lost, please contact our support team. We will help you locate the shipment or send a replacement if necessary.
6. How should I care for my jewelry?
We recommend avoiding water, perfumes, and harsh chemicals. Store your jewelry in a dry place and wipe it with a soft cloth after wearing for best longevity.
7. Do you ship internationally?
Yes, Lunara ships to most countries worldwide. Shipping rates and times vary based on destination.